Frequent questions

Orders

We will keep you informed about the status of your order through your email (if you have not received any, check your spam folder or unwanted mail).

You can also contact us through the chat or mail help@oblackcaps.com and we will inform you about it.

Delivery time depends on where the order has been placed:

- National shipments :

- Spain 24/48H - Correos Express

- Canary Islands 7 days - Correos

- Rest of Europe 4/7 days - DHL Parcel

- Rest of Europe 4/7 days - DHL Parcel

.

Our logistics operator will contact you if there is any failed delivery attempt to make sure you receive it as soon as possible. If you prefer you can contact Express Correos (Spain) or DHL (international orders) to organize a new collection.

There are two main reasons why you may not have received your order:

1. Incorrect address: We recommend reviewing that the proportionate address is correct.

2. Falling deliveries: After several attempts the order sent is returned.

If you still need help, do not hesitate to contact us through Help@oblackCaps.com

PayPal, Apple Pay, cryptocurrencies and the main bank cards.

RETURNS & EXCHANGES

Yes, although if you do not make the change because the product is damaged, it is defective or because we have sent you the wrong product, you will be charged the returning shipping costs (5,95€) or they will be deducted from the refundable total.

You can return, without shipping costs, any order made in the online store within 15 calendar days from delivery.

If the articles of the same order have been delivered in several packages, the period of 15 days begins to count from the delivery of the last of the packages.

Send us an email to Help@oblackCaps.com with your order number, the article you want to return and the reason for the return.

So that we can reimburse you the complete amount of a returned article, the conditions specified in our refund policy.

When we have received the products, we will process the return and make you a refund through the original payment method (usually, within two to five working days).

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